There are inherent tensions that naturally exist within any organization. Identifying these tensions and how they are resolved can be a useful tool to discover an organization’s values. If you are in a leadership position in the organization, this tool can be used to adjust and move the organization in a direction that is more …

Continue reading ‘Tensions’ »

Go to the store and you stand in line to checkout. Go to the bank or post office and you take a number and wait for your number to be called. Apply for a passport or to adopt a child and you wait your turn. All of these are first-come first-served systems, and dare I …

Continue reading ‘Random or Ordered Selection’ »